Privacy Policy

Last Updated: April 09, 2026

RealEstateSmartly Academy (“RealEstateSmartly,” “RES,” “RESA,” “RES Academy,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, manage, store, disclose, and safeguard your Personal Data when you interact with our website, courses, tools, mobile experiences, AI-assisted services, and related platforms (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to:

• realestatesmartly.com and its related domains and subdomains
• All courses, dashboards, tools, and integrated services operated by RealEstateSmartly Academy
• Any contact forms, emails, support systems, learning systems, or AI-based assistance features offered by us

For information about platform rules and usage terms, please also review our Terms and Conditions.

Information We Collect

We may collect the following categories of information:

1. Personal Information

• Name
• Email address
• Phone number
• Postal address or billing address, where applicable
• User ID, login credentials, and account details
• Payment-related details and billing records, processed through secure third-party payment processors
• Any information you provide while registering, enrolling in a course, contacting support, or submitting a form

2. Professional and Profile Information

• Job title
• Organization name
• Investor or homebuyer profile details, where voluntarily shared

3. Usage Data

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited, time spent, click paths, referring URLs, and diagnostic information

4. Course and Learning Data

• Courses enrolled in
• Lesson completion status
• Quiz responses, assignments, certificates, and learning progress
• Buyer education preferences and learning milestones

5. Property and Verification-Related Data

• Property-related details voluntarily submitted by you for education or assistance purposes
• Property location references, project names, builder names, RERA project references, or document metadata shared by you
• AI assistant inputs, verification-related prompts, and follow-up questions
• Property documents such as Deeds, Encumbrance Certificates (EC), RERA registrations, Sale Agreements, or Tax Records voluntarily uploaded for educational analysis or AI assistance. These are treated as Highly Confidential Sensitive Data and processed only for the specific service requested.

We recommend that you avoid uploading unnecessary sensitive personal information or original identity documents unless specifically required for a defined service purpose.

6. Sensitive Personal Data

Where required by law, or where specifically relevant to a product or service, we may process limited sensitive information only with appropriate consent and lawful basis. This may include educational background or gender where voluntarily provided and legally permitted.

7. Communication Data

• Emails
• Chat messages
• Support requests
• Feedback submissions
• Survey responses

8. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to improve functionality, remember preferences, measure performance, and understand usage patterns.

How We Collect Data

We collect information through:

• User registrations and account creation
• Course purchases and payment transactions
• Contact forms, newsletter sign-ups, and surveys
• Comments, chat, and support interactions
• Cookies, analytics tools, and tracking technologies
• Social media interactions
• Mobile usage, APIs, and integrated services
• Documents, property references, or text voluntarily submitted by you

Purpose of Collection

We use Personal Data to:

• Provide, operate, and maintain our Services
• Manage your account, enrollments, and course access
• Process payments, invoices, refunds, and confirmations
• Deliver educational content and personalize your learning experience
• Track progress, certifications, and student records
• Respond to your inquiries and provide support
• Improve our website, tools, AI systems, and service offerings
• Detect, prevent, and investigate fraud, abuse, and security issues
• Send administrative communications and service-related updates
• Send promotional communications where permitted by law or based on consent
• Comply with legal, regulatory, tax, and contractual obligations

Legal Basis and Consent

Where applicable, we process data based on one or more of the following grounds: your consent, performance of a contract, compliance with legal obligations, legitimate business interests, and other lawful grounds recognized under applicable law in India.

Where consent is required, you may withdraw it at any time for future processing by contacting us.

Data Sharing and Disclosure

We do not sell your personal data.

We may share your information in the following situations:

1. Service Providers

We may share data with trusted third-party vendors who help us operate our business, including payment processors, hosting providers, analytics partners, email delivery services, customer support tools, security providers, and cloud service partners.

2. Instructors or Internal Experts

If you enroll in a course or interact with an educational support workflow, limited information such as your name, progress data, or submitted questions may be visible to relevant instructors, internal experts, or support personnel to facilitate service delivery.

3. Legal and Regulatory Disclosure

We may disclose information where required by law, court order, lawful government request, regulatory process, or to protect legal rights, safety, platform integrity, or prevent fraud.

4. Business Transfer

If RealEstateSmartly is involved in a merger, acquisition, restructuring, financing, or asset transfer, your data may be transferred as part of that transaction, subject to applicable legal safeguards.

5. With Your Consent

We may share your information with third parties where you have specifically requested or explicitly consented to such sharing.

6. Regarding “Ask an Advocate” Service

Legal Partners: If you use “Ask an Advocate” or similar expert consultation features, relevant property details and questions may be shared with verified legal partners, with your explicit consent.

Special Note for NRIs and International Users

RealEstateSmartly serves homebuyers, investors, and learners including NRIs and users located outside India. If you access our Services from outside India, you understand that your information may be collected, processed, and stored in India.

• All data submitted through our Services is governed primarily by Indian law
• NRI and international users consent to processing and storage of relevant data in India by using our Services
• Property-related inputs, document references, and course interactions may be processed on systems located in India or through service providers engaged by us
• Users should avoid uploading highly sensitive or unnecessary identity, banking, or immigration records unless clearly requested for a defined purpose

India’s DPDP regime permits cross-border transfers subject to restrictions that may be notified by the Government, rather than requiring standard contractual clauses by default.[web:3]

Cross-Border Data Governance

RealEstateSmartly Academy operates under Indian law. If a user outside India chooses to access our Services or submit Personal Data, that user understands and agrees that such data may be governed by Indian legal and regulatory requirements, including the Digital Personal Data Protection Act, 2023, and other applicable laws.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including service delivery, legal compliance, dispute resolution, fraud prevention, recordkeeping, and enforcement of agreements.

When data is no longer needed, we delete, anonymize, or securely isolate it as appropriate.

Document Vault: Property documents voluntarily saved to your secure Document Vault are retained until you delete them or close your account.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction or updating of inaccurate information
• Withdraw consent for optional processing
• Request deletion or erasure, subject to legal or contractual retention requirements
• Raise grievances regarding data processing
• Right to Nominate: Nominate an individual to manage your data rights in case of death or incapacity (DPDP Section 12)

Grievance Redressal

In compliance with India’s DPDP framework, we have designated a Grievance Officer:

Grievance Officer Email: legal@realestatesmartly.com Response Time: Acknowledgment within 48 hours; full resolution within 15 days.

You may also exercise your Right to Nominate (DPDP Section 12) by contacting the Grievance Officer.

If you formally appoint a Grievance Officer, it is advisable to publish that person’s designation, contact email, and response process directly in this section.

Security of Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, alteration, disclosure, misuse, or destruction. However, no transmission method over the internet or electronic storage system is completely secure, and absolute security cannot be guaranteed.

Age Eligibility

Our Services are intended primarily for individuals aged 18 years or older. If a minor accesses our Services, it must be under the supervision and consent of a parent or legal guardian where legally required.

If we become aware that personal data has been collected from a child in a manner not permitted by applicable law, we may take steps to delete or restrict that information.

Comments

When visitors leave comments on the site, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address, commonly called a hash, may be provided to the Gravatar service to determine whether you are using it. After approval of your comment, your profile picture may be visible publicly in the context of your comment.

Gravatar-related processing can raise privacy concerns because hashed email-linked requests and related IP transmissions may involve third-party processing.[web:2][web:5]

Media

If you upload images to the website, you should avoid uploading images with embedded location data such as EXIF GPS data. Visitors to the website may be able to download and extract location data from publicly accessible images.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies may last up to one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, cookies may be used to save login information and screen display preferences. Login cookies may last for two days, and display preference cookies may last for up to one year. If “Remember Me” is selected, login may persist for two weeks. If you log out, login cookies are removed.

If you edit or publish an article, an additional cookie may be stored in your browser. This cookie includes no personal data and simply indicates the post ID of the edited article. It may expire after one day.

Embedded Content from Other Websites

Articles or pages on this site may include embedded content such as videos, images, maps, articles, or tools. Embedded content from third-party websites behaves in the same way as if you visited those websites directly.

Those third-party websites may collect data about you, use cookies, monitor your interaction, and perform tracking, especially if you are logged into those services.

How Long We Retain Data

If you leave a comment, the comment and its metadata may be retained indefinitely to help recognize and approve follow-up comments automatically.

For registered users, personal information provided in user profiles may be stored for account administration, service continuity, legal compliance, and platform support. Users may request updates or deletion of their information, subject to legal or operational limitations.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services or similar moderation tools.

Policy Updates

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with the updated effective date. Continued use of our Services after changes are posted may indicate acceptance of the revised policy, subject to applicable law.

Contact Information

If you have questions, privacy concerns, or requests related to this Privacy Policy, please contact: legal@realestatesmartly.com